Project Specs
Synnefo ISP.
Customer-facing portal for an internet service provider — plan management, billing, and support flows.
Overview Brief
Synnefo is a customer-facing portal for an internet service provider, built to replace a fragmented mix of call-centre flows and PDF bills. The goal: a single, glanceable surface for plan management, billing, outages, and support.
“How do you make an ISP feel like a modern app — fast, trustworthy, never asking customers to call a hotline to change a plan?”
The Objective
Make every common task — view bill, upgrade plan, report an outage, talk to support — reachable in under three taps from day one of the customer journey.
Key Features
5 Core Verticals
Plan management with side-by-side upgrade comparisons and proration shown up-front.
Real-time billing with payment history and one-tap auto-pay.
Outage map and live ETA, paired with proactive push notifications.
Multi-channel support — chat, ticket, scheduled callback — kept in one inbox.
Personalised home with usage cards, alerts, and next-best-actions.
Methods & Technology
Operational Stack
Design
Figma
System
Tokens + component library
Prototype
Figma · interactive flows
Research
Stakeholder interviews · CSAT review
In Motion & Interfaces
Interactive Captures
